DGCA’s New Requirements for Ground Handlers

In a strategic initiative to enhance safety protocols and standardize ground handling operations within the Indian aviation sector, the Directorate General of Civil Aviation (DGCA) has introduced a comprehensive suite of regulations articulated in the Civil Aviation Requirement (CAR) Section 4 Series X Part II.

Officially published on July 8, 2024, these regulations are meticulously crafted to provide a robust framework underpinning safe operational practices for Ground Handling Service Providers (GHSPs) at airports. The development of these regulations followed extensive consultations with various stakeholders, including airlines, airport authorities, and ground service companies, ensuring a holistic approach to aviation safety and operational efficiency.

1. Safety Clearance

A pivotal stipulation within the new regulations mandates that all GHSPs procure a safety clearance from the DGCA within six months of the issuance of the CAR. This clearance acts as a regulatory assurance that each ground handling entity meets the established minimum safety standards requisite for operational viability. The safety clearance process encompasses rigorous evaluations, including audits of Operational Safety Management Systems (OSMS), safety culture assessments, and emergency response protocols.

• A prominent GHSP underwent a thorough audit process to secure its safety clearance, demonstrating compliance with ICAO Annex 19 standards by showcasing their effective management of hazardous materials and robust emergency response strategies during incidents like fuel spills on the ramp.

2. Operational Manual

GHSPs are tasked with the development of a comprehensive Operational Manual that delineates the procedures governing their ground handling activities. This manual must encompass protocols for diverse operational scenarios, especially those encountered during adverse weather conditions and low-visibility operations.

• For instance, during the monsoon season in Mumbai, a GHSP might implement procedures for de-icing and baggage handling in wet conditions. Their operational manual could include step-by-step guidelines for using ground support equipment (GSE) like tugs and belt loaders in slippery conditions, thus minimizing the risk of accidents.

3. Training Programs

The establishment of a rigorous Training Program for ground handling personnel is a cornerstone of the new regulations. This program must be multifaceted, incorporating Initial Ground Training, On-the-Job Training (OJT), and Recurrent Training initiatives.

• A comprehensive training module could include simulations of emergency scenarios, such as an aircraft evacuation during a ground incident. By utilizing virtual reality (VR) technology, personnel can practice these high-stakes situations, ensuring they are well-prepared for real-life emergencies.

4. Incident and Accident Reporting

To enhance operational transparency and facilitate timely regulatory oversight, GHSPs are obligated to maintain meticulous records of all incidents and accidents. These records must be reported to the DGCA within 24 hours of occurrence.

• If a baggage handler at an airport accidentally damages cargo during unloading, the GHSP must document the incident in detail and report it to the DGCA. By analyzing such reports, the DGCA can identify patterns, such as recurring issues with specific equipment, and mandate remedial actions, like equipment upgrades or additional training.

5. Key Appointments

The new regulations stipulate the necessity for GHSPs to designate key personnel, notably a Station Manager and a Safety Manager.

• At a major hub like Delhi’s Indira Gandhi International Airport, a GHSP might appoint a Station Manager responsible for coordinating ground operations among various stakeholders, including airlines and airport authorities. Simultaneously, the Safety Manager would conduct regular safety audits, ensuring compliance with SOPs and implementing corrective measures based on audit findings. For example, if a safety audit reveals lapses in baggage handling procedures, the Safety Manager might initiate immediate retraining sessions for all staff involved in that operation.

DGCA’s Recent Improvements and Regulatory Framework

The DGCA has emphasized that the successful implementation of these new regulations is crucial for preventing and mitigating ground incidents at airports. By establishing standardized requirements applicable to all Ground Handling Service Providers (GHSPs), the DGCA aims to enhance the overall quality of ground handling services while prioritizing the safety of airport operations.

Safety Improvements

The Directorate General of Civil Aviation (DGCA) has reported a significant 23% reduction in the number of unstabilized approaches that continued to land per 10,000 approaches. This improvement is crucial in mitigating risks associated with runway excursions and abnormal runway contacts. Furthermore, India continues to maintain its FAA International Aviation Safety Assessment (IASA) Category 1 status, which reflects compliance with international aviation safety standards and reinforces the country’s commitment to enhancing aviation safety.

Operational Efficiency

In addition to safety enhancements, the DGCA has successfully implemented digital solutions that significantly improve service delivery and operational efficiency. Notably, the introduction of the eGCA platform has streamlined various processes for pilots, aircraft operators, and aerodrome management. This digital transformation facilitates smoother operations and enhances communication among stakeholders in the aviation ecosystem.

At Just Aviation, we prioritize safety and compliance with regulations set by the DGCA in India, ensuring top-notch business flight support services. Our commitment to adhering to industry standards enhances operational efficiency and fosters a culture of safety. By integrating innovative digital solutions and proactive environmental initiatives, we strive to support our clients while promoting sustainable aviation practices in India. Trust Just Aviation to navigate the complexities of business aviation, providing the expertise and reliability you need for every flight.